Privacy Policy

Effective Date: immediately
Website: https://fintrexcapitals.com

FintrexCapitals (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit https://fintrexcapitals.com or use any of our products, services, applications, communications, or related digital platforms (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically through your use of the website, and information received from third parties.

1.1 Information You Provide

We may collect:

• Full name
• Email address
• Phone number
• Residential or business address
• Date of birth
• Nationality
• Government-issued identification documents
• Proof of address documents
• Financial and investment information
• Payment or transaction information
• Employment or business information
• Communications you send to us through forms, email, chat, or support channels

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Referral source
• Pages visited
• Time spent on pages
• Clickstream data
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

• Identity verification providers
• Payment processors
• Financial institutions
• Analytics providers
• Marketing partners
• Public databases and regulatory sources

2. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Provide and maintain our Services
• Process transactions and investment-related requests
• Verify identity and comply with KYC/AML obligations
• Communicate with you regarding your account or inquiries
• Provide customer support
• Send service-related notices and updates
• Deliver educational and marketing communications where permitted by law
• Improve website functionality and user experience
• Conduct analytics and research
• Detect fraud, unauthorized activity, and security incidents
• Comply with legal and regulatory obligations
• Enforce our Terms & Conditions

3. Legal Basis for Processing

Where applicable data protection laws require a legal basis, we process personal information on the basis of:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Our legitimate business interests, provided such interests do not override your rights and freedoms

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to improve website performance and personalize your experience.

Types of Cookies We Use

• Essential Cookies: Necessary for website operation.
• Performance Cookies: Help us understand website usage.
• Functional Cookies: Remember user preferences.
• Analytics Cookies: Measure traffic and engagement.
• Marketing Cookies: Support advertising and remarketing activities.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers and contractors
• Payment processors and banks
• Identity verification providers
• Cloud hosting and technology providers
• Professional advisers (lawyers, accountants, auditors)
• Regulatory authorities and law enforcement agencies
• Affiliates and business partners where necessary to provide services
• Successors in connection with a merger, acquisition, restructuring, or sale of assets

All third parties are expected to protect your information and use it only for authorized purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take reasonable steps to ensure that such transfers are protected by appropriate safeguards and applicable data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Fulfill contractual obligations
• Comply with legal, tax, accounting, and regulatory requirements
• Resolve disputes
• Enforce our agreements

Retention periods may vary depending on the type of information and applicable laws.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption, secure servers, access controls, monitoring systems, and staff confidentiality obligations.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability
• Lodge a complaint with a data protection authority

To exercise your rights, contact us using the details provided below. We may request identity verification before responding.

10. Marketing Communications

We may send promotional emails, newsletters, market insights, or service offers where permitted by law. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails, or
• Contacting us directly

Service-related communications may still be sent even if you opt out of marketing messages.

11. KYC and AML Compliance

As a financial-services business, we may collect and process identification and financial information to comply with anti-money laundering, counter-terrorist financing, sanctions screening, and related regulatory obligations. Failure to provide requested information may result in refusal or termination of services.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to delete it.

14. Automated Decision-Making

We may use automated systems for fraud prevention, security monitoring, identity verification, or risk assessment. Where required by law, you may request human review of significant automated decisions affecting you.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

FintrexCapitals
Website: https://fintrexcapitals.com
Email: support@fintrexcapitals.com
Contact Page: https://fintrexcapitals.com/contact

17. Consent

By using FintrexCapitals.com, submitting information through our website, or using our Services, you consent to the collection, use, disclosure, and processing of your information as described in this Privacy Policy.